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	<title>E-Access Bulletin Live &#187; retail</title>
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	<description>Access to technology for all</description>
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		<title>Inaccessible retail sites continue to miss out on millions, as new survey launches</title>
		<link>http://www.headstar.com/eablive/?p=1788</link>
		<comments>http://www.headstar.com/eablive/?p=1788#comments</comments>
		<pubDate>Fri, 30 Nov 2018 19:01:06 +0000</pubDate>
		<dc:creator><![CDATA[Tristan Parker]]></dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Research]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[Web accessibility]]></category>
		<category><![CDATA[Click-Away Pound]]></category>
		<category><![CDATA[news]]></category>
		<category><![CDATA[Online businesses]]></category>
		<category><![CDATA[Online retailers]]></category>
		<category><![CDATA[Online shopping]]></category>

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		<description><![CDATA[A new version of a survey to assess the online shopping experience of people with disabilities has launched, to find out whether businesses have improved their websites. The first Click-Away Pound (CAP) survey launched in 2016 and uncovered a range of issues. A key finding was that 70% of people with impairments simply ‘click away’ [&#8230;]]]></description>
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		<title>Product reviews website asks consumers to get vocal</title>
		<link>http://www.headstar.com/eablive/?p=1751</link>
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		<pubDate>Wed, 24 Oct 2018 22:54:21 +0000</pubDate>
		<dc:creator><![CDATA[Tristan Parker]]></dc:creator>
				<category><![CDATA[Ageing]]></category>
		<category><![CDATA[Assistive technology]]></category>
		<category><![CDATA[Health]]></category>
		<category><![CDATA[Independent Living]]></category>
		<category><![CDATA[Mobile phones]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Older people]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[Consumers]]></category>
		<category><![CDATA[news]]></category>
		<category><![CDATA[Rate it!]]></category>
		<category><![CDATA[Research Institute for Disabled Consumers]]></category>
		<category><![CDATA[Reviews]]></category>

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		<description><![CDATA[A consumer reviews website for people with disabilities and older people has put a call-out for users to give their opinions on all kinds of devices and products, helping inform other consumers before they buy. The ‘Rate it!’ site features reviews of a wide range of products that can assist people with disabilities and older people. Products include [&#8230;]]]></description>
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		<title>New app helps to combat poor customer service faced by people with disabilities</title>
		<link>http://www.headstar.com/eablive/?p=1375</link>
		<comments>http://www.headstar.com/eablive/?p=1375#comments</comments>
		<pubDate>Sun, 20 Aug 2017 19:37:25 +0000</pubDate>
		<dc:creator><![CDATA[Tristan Parker]]></dc:creator>
				<category><![CDATA[Apps]]></category>
		<category><![CDATA[Mobile phones]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[Smartphones]]></category>
		<category><![CDATA[Button app]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Neatebox]]></category>
		<category><![CDATA[news]]></category>
		<category><![CDATA[RNIB]]></category>
		<category><![CDATA[Scotland]]></category>
		<category><![CDATA[Shopping]]></category>
		<category><![CDATA[Shops]]></category>
		<category><![CDATA[Welcome app]]></category>

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		<description><![CDATA[A new app-based system has been launched that aims to “shake up” the customer service industry across shops, banks and other venues. The Welcome app lets people with disabilities tell shops and venues of their arrival, so that staff can provide tailored assistance suited to their condition. Designed by assistive technology company Neatebox, the free [&#8230;]]]></description>
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		<title>Online shopping ‘not as inclusive as it should be,’ new research finds</title>
		<link>http://www.headstar.com/eablive/?p=1315</link>
		<comments>http://www.headstar.com/eablive/?p=1315#comments</comments>
		<pubDate>Mon, 27 Feb 2017 22:47:08 +0000</pubDate>
		<dc:creator><![CDATA[Tristan Parker]]></dc:creator>
				<category><![CDATA[Assistive technology]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Research]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[Screenreaders]]></category>
		<category><![CDATA[Shopping]]></category>
		<category><![CDATA[Web accessibility]]></category>
		<category><![CDATA[news]]></category>
		<category><![CDATA[Online shopping]]></category>
		<category><![CDATA[User Vision]]></category>
		<category><![CDATA[WCAG 2.0]]></category>

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		<description><![CDATA[The websites of six popular UK retailers would not achieve the basic standard of online content accessibility, according to new research by a usability consultancy. After a series of ‘mini-accessibility audits,’ accessibility design consultancy User Vision found that some online shoppers with impairments would have difficulty purchasing items from each of the websites examined, due [&#8230;]]]></description>
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		<title>Inaccessible websites dent business profits, as online shoppers ‘click away’</title>
		<link>http://www.headstar.com/eablive/?p=1276</link>
		<comments>http://www.headstar.com/eablive/?p=1276#comments</comments>
		<pubDate>Wed, 21 Dec 2016 20:45:10 +0000</pubDate>
		<dc:creator><![CDATA[Tristan Parker]]></dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Research]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Click-Away Pound]]></category>
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		<category><![CDATA[Online shopping]]></category>

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		<description><![CDATA[UK businesses are losing out on huge sums of money – potentially totalling billions of pounds – by failing to make their websites accessible to users with access needs, new research claims. Published by disability consultancy Freeney Williams, the Click-Away Pound (CAP) Survey assessed the “online shopping experience of customers with disabilities, and the costs [&#8230;]]]></description>
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		<title>Accessibility without the excessive price: affordable tech site launched</title>
		<link>http://www.headstar.com/eablive/?p=1225</link>
		<comments>http://www.headstar.com/eablive/?p=1225#comments</comments>
		<pubDate>Thu, 29 Sep 2016 21:37:18 +0000</pubDate>
		<dc:creator><![CDATA[Tristan Parker]]></dc:creator>
				<category><![CDATA[Apps]]></category>
		<category><![CDATA[Computer access]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[Screenreaders]]></category>
		<category><![CDATA[Smartphones]]></category>
		<category><![CDATA[Computers]]></category>
		<category><![CDATA[Low-cost]]></category>
		<category><![CDATA[news]]></category>
		<category><![CDATA[Tablets]]></category>

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		<description><![CDATA[A new online resource has been launched to help people make informed choices about low-cost accessible technology. The Affordable Access project (found at the following link: eab.li/2o ) provides easy-to-understand information on a wide range of products and devices, all for under 250 Australian Dollars (equivalent to around £150 / 190 US Dollars). Technology covered [&#8230;]]]></description>
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		<title>Survey puts a price on frustrated shoppers ‘clicking away’</title>
		<link>http://www.headstar.com/eablive/?p=1105</link>
		<comments>http://www.headstar.com/eablive/?p=1105#comments</comments>
		<pubDate>Sun, 21 Feb 2016 19:08:25 +0000</pubDate>
		<dc:creator><![CDATA[Tristan Parker]]></dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Research]]></category>
		<category><![CDATA[retail]]></category>

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		<description><![CDATA[Widespread research will find out how much money UK businesses are losing by failing to make their websites accessible to users with disabilities. The Click-Away Pound survey (CAP) asks internet users with disabilities about their online shopping experiences across a range of sectors, including banking, supermarkets and travel. Rick Williams, managing director of disability consultancy [&#8230;]]]></description>
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		<title>Guidelines Cover Accessibility For Smart Homes Of The Future</title>
		<link>http://www.headstar.com/eablive/?p=821</link>
		<comments>http://www.headstar.com/eablive/?p=821#comments</comments>
		<pubDate>Thu, 28 Feb 2013 10:02:31 +0000</pubDate>
		<dc:creator><![CDATA[Tristan Parker]]></dc:creator>
				<category><![CDATA[Computer access]]></category>
		<category><![CDATA[Mobile phones]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[Accessibility]]></category>
		<category><![CDATA[Guidelines]]></category>
		<category><![CDATA[ICT]]></category>
		<category><![CDATA[Mobility]]></category>
		<category><![CDATA[Smart Homes]]></category>
		<category><![CDATA[Smart Meters]]></category>

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		<description><![CDATA[The latest version of a set of guidelines for accessible design in ICT systems, including information on making technology-enabled ‘smart homes’ accessible to disabled and elderly people, has been released by a leading consultant. The guidelines are produced by John Gill OBE, consultant in technology for persons with disabilities and former chief scientist at the [&#8230;]]]></description>
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		<title>Elderly Needs Study Could Be First “Crowdfunded” Social Research</title>
		<link>http://www.headstar.com/eablive/?p=809</link>
		<comments>http://www.headstar.com/eablive/?p=809#comments</comments>
		<pubDate>Wed, 30 Jan 2013 08:56:24 +0000</pubDate>
		<dc:creator><![CDATA[Tristan Parker]]></dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[Shopping]]></category>
		<category><![CDATA[Crowdfunding]]></category>
		<category><![CDATA[crowdsourcing]]></category>
		<category><![CDATA[Designed For All]]></category>
		<category><![CDATA[Inclusive design]]></category>

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		<description><![CDATA[A study into the consumer needs of elderly and disabled residents of a UK town could be the UK’s first piece of social research to be “crowdfunded”, E-Access Bulletin has learned. The project was developed by the non-profit campaign group Eastbourne Designed For All ( www.eastbournedesignedforall.co.uk ), which aims to pass on advice to businesses [&#8230;]]]></description>
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		<title>Ro O&#8217;Shay: The World at My Fingertips</title>
		<link>http://www.headstar.com/eablive/?p=786</link>
		<comments>http://www.headstar.com/eablive/?p=786#comments</comments>
		<pubDate>Wed, 05 Dec 2012 10:51:48 +0000</pubDate>
		<dc:creator><![CDATA[Tristan Parker]]></dc:creator>
				<category><![CDATA[Digital books]]></category>
		<category><![CDATA[Profiles]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[Web accessibility]]></category>
		<category><![CDATA[Audio books]]></category>
		<category><![CDATA[Blogging]]></category>
		<category><![CDATA[ICT]]></category>
		<category><![CDATA[Ro O'Shay]]></category>
		<category><![CDATA[Screen-readers]]></category>
		<category><![CDATA[Twitter]]></category>

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		<description><![CDATA[After training as a clinical support worker, US-based blogger Ro O’Shay was diagnosed with multiple sclerosis in 2006, before losing her sight in 2008. Since then, the internet and new communications technologies have gradually become a lifeline for her, and she is now a keen writer and technology-user. Tristan Parker talks to her about her [&#8230;]]]></description>
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