http://www.headstar.com/eablive/?p=1293 Access to technology for all Sun, 01 Apr 2018 16:32:15 +0000 hourly 1 http://wordpress.org/?v=4.0.1 http://www.headstar.com/eablive/?p=1293&cpage=1#comment-7069 Wed, 01 Feb 2017 09:10:58 +0000 http://www.headstar.com/eablive/?p=1293#comment-7069 I am a visually impaired screenreader user, employed by Herefordshire Council and I work in the contact centre, handling a wide variety of calls, covering a wide variety of enquiries, most of which rely on external systems in order to action these enquiries. We’re fortunate enough to have an accessible website, but the external systems we use are never properly access tested, nor are the needs of disabled employees considered at the procurement stage. This is severely limiting. I’m not remotely surprised by the results of the survey. I think that government spending cuts are at the root of the problem.

]]> http://www.headstar.com/eablive/?p=1293&cpage=1#comment-7068 Wed, 01 Feb 2017 09:06:11 +0000 http://www.headstar.com/eablive/?p=1293#comment-7068 Hi. I found this article very relevant, as I’m a visually impaired screenreader user, employed by Herefordshire Council (England). We are fortunate to have an accessible website, but the problems occur when trying to access external systems commissioned by the Authority. I am constantly fighting to encourage the powers that be to conduct initial research and usability testig, but my advice fals on deaf ears and I end up being severely limited, compared to my sighted colleagues, who are able to carry out a much bigger variety of roles. I work in a contact centre, which relies on external systems, along with the website, to carry out the various tasks required. I’m not at all shocked by the results of this survey.

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