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New app helps to combat poor customer service faced by people with disabilities

A new app-based system has been launched that aims to “shake up” the customer service industry across shops, banks and other venues.

The Welcome app lets people with disabilities tell shops and venues of their arrival, so that staff can provide tailored assistance suited to their condition.

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New accessible ATM app points users in the right direction

A new app that helps blind and visually impaired users track down accessible ATMs has been launched.

The free LINK ATM Locator lets users search for cash machines that have a range of usability features, including: audio assistance; wheelchair access; free-to-use ATMs; £5 note dispensing; mobile phone top-up facilities; and PIN number management.

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EU accessibility legislation: Keeping the public sector accessible

By Carine Marzin.

The EU directive on making the websites and mobile apps of public sector bodies more accessible was adopted at the end of 2016 and is the very first piece of EU legislation on digital accessibility. It will benefit over 500 million European citizens, including an estimated 80 million Europeans living with a disability, by making digital content from the public sector across Europe more accessible.

Governments will have to check that public sector bodies consistently adhere to the accessibility standards and there will be a new enforcement procedure, making it easier for members of the public to complain about inaccessible content and get the situation resolved.

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AI app learns as it provides a window to the world

An image recognition app that identifies objects and colours for blind and visually impaired people through AI (artificial intelligence) technology can ‘learn’ about its surroundings as users teach it.

The free version of the Aipoly Vision app comes pre-loaded with information and is able to identify around 1,000 ‘essential’ items (such as coffee cups, headphones and flowers) immediately after being downloaded.

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City mobility apps trialled to fight Blue Badge fraud across Europe

A three-year pan-European project to improve urban transportation for mobility impaired citizens – featuring a smartphone-based parking card to stop fraud – is drawing to a close and preparing recommendations for the European Commission.

The aim of the SIMON project is to increase independent living for people in cities with mobility impairments. Two mobile apps were developed as part of the process: an ‘ICT-enhanced parking card’ for drivers, and a journey-planning app.

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Video games without the visuals for blind gamers

A series of five new audio-based video games for blind and visually impaired users are being designed, after a crowdfunding campaign to support the project achieved over 150% of its target funding.

The games, including versions of classic arcade title ‘Frogger’ and a cricket game, will be available on mobile devices, tablet computers and desktop computers, through the iOS and Andriod operating systems, as well as Windows PC.

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Google Maps begins listing venue accessibility information

Google Maps app now tells users whether some locations are wheelchair-accessible, thanks to the efforts of a Google employee in his spare time.

Rio Akasaka, a product manager for cloud storage service Google Drive, undertook the project using his ‘20% time’ – a well-known Google employee policy that allows staff to spend 20 per cent of their time working on projects unrelated to their role at the company.

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Accessibility without the excessive price: affordable tech site launched

A new online resource has been launched to help people make informed choices about low-cost accessible technology.

The Affordable Access project (found at the following link:
http://eab.li/2o )
provides easy-to-understand information on a wide range of products and devices, all for under 250 Australian Dollars (equivalent to around £150 / 190 US Dollars). Technology covered on the site includes: tablet computers, smartphones, apps, desktop computers and TV streaming devices.

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New guide on home technology launched for people with sight loss

The “blurring” of assistive technology and inclusive design into mainstream technology is helping to provide both high-end and everyday devices that can benefit visually impaired people around the home, claims a new guide publication.

Talking microwaves, smart watches, audio thermometers, e-readers and online banking apps are just some of the innovations featured in ‘Assistive and Inclusive Home Technology: A guide for people with sight loss’. The free guide has just been published by UK sight loss charity Thomas Pocklington Trust, and covers a wide range of devices that can improve independent living. Assistive technology funding information and tips for product designers are also featured.

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Innovation and impact honoured at Tech4Good Awards

A digital audio navigation system and a portable asthma management device are two of the winners in this year’s Tech4Good Awards, which recognises projects and individuals that are using technology to improve lives.

People honoured at the event included an IT volunteer who helped to set up a charity by establishing its ICT systems, and digital inclusion expert and campaigner Robin Christopherson.

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