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Improve online booking to make live music events disability-friendly, says report

A survey has found that 79% of people with disabilities have been put off buying live music tickets due to problems with booking access requirements, and 73% have felt discriminated against when booking, with many of the issues related to problematic websites and online booking systems.

The findings are taken from the State of Access Report 2018, published by the Attitude is Everything charity. The report examines the process of ‘access booking’ for live music events, defined as booking ‘reasonable adjustments’ or access requirements alongside tickets. This could include wheelchair accessible spaces, step-free seats, or additional tickets for a ‘personal assistant’ to attend a show and provide support.

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