October 24th, 2018
A free mobile app to help improve train travel around the UK for passengers with disabilities is being tested by four rail companies, with other operators set to begin trials before a national roll-out.
The Passenger Assist app aims to overhaul the assistance booking process, solving problems faced by some passengers that use the system. Currently, passengers can request assistance online or over the phone before travelling. Types of assistance could include requesting help in boarding a train or moving around the station due to a visual or mobility impairment, requesting assistance with luggage, or booking a wheelchair ramp or on-board wheelchair area.