September 30th, 2018
By Donna J. Jodhan.
Digital banking continues to be a hotly debated topic in Canada, but this subject doesn’t just affect Canadians, it affects all customers doing business with banks around the world.
On the one hand, we have banks claiming that digital banking is the way forward and that in the mid-to-long term it will benefit all customers, whether they are visually impaired or not. On the other hand, there are blind and visually impaired customers who feel strongly that they are being left out by digital banking.